IT Operations Manager - 2plan Wealth Management

We're seeking an established IT Operations manager to join the 2plan Wealth Management team. Overseeing the resolution of IT incidents and identifying issues to prevent future disruptions, you'll be responsible for the management and the organisation of the IT Support function.

As the IT Operations Manager you will be leading infrastructure- related projects, ensuring alignment with organisational goals, timely delivery, and minimal disruption to business operations.

This role is Hybrid with 2 days per week in our Leeds office.

The benefits:

• Salary - up to £55,000
  
• Bonus scheme - on target bonus - 10%
  
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
  
• Critical illness cover
  
• Income protection - 1 x salary
  
• Death in service - 4 x salary
  
• 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
  
• A range of other flexible benefits to include private medical insurance, dental insurance and much more.

Key Accountabilities:

Team & Service Management

• Lead the IT Support team to deliver a high standard of service and technical support to staff and advisers.
• Provide 1st and 2nd line technical support, acting as an escalation point for complex or high-impact issues.
• Manage the support ticket queue to ensure timely resolution of incidents and service requests.
• Promote and uphold a culture of excellent customer service across all IT touch-points.
• Identify areas for process improvement and implement changes to enhance service efficiency and performance.

• Oversee the process of core business applications, ensuring compliance with IT security and licensing policies.
• Ensure timely deployment of updates and patches across servers and endpoints in line with security policies.
• Maintain the Active Directory, ensuring user accounts, permissions, and group policies are effectively managed.
• Ensure robust backup processes and verifying they meet business continuity requirements.

• Manage relationships with IT service providers, ensuring service levels are achieved and value is delivered.
• Represent the IT Operations function acting as a key point of contact for operational IT matters.
  

• Monitor the capacity, performance, and availability of IT environments, proactively reducing impact.
• Produce meaningful management information.
• Manage and escalate IT issues and risks appropriately, ensuring stakeholders are informed and actions are taken.

• Proven experience leading and managing an IT Service Desk or Support function in a fast-paced environment.
• 1st and 2nd line technical background, with experience supporting server and/or business-critical applications.
• Experience coordinating with third-party IT providers and managing service delivery against SLAs.
• Strong understanding of Windows and Azure-based IT infrastructure and operations.
• Good working knowledge and practical application of ITIL processes and best practices.
• Ability to understand and align IT operations with 2plan Group’s strategic aims and business goals.
• Experience of Microsoft Windows Server and Desktop environments, Active Directory maintenance.
• Working knowledge of physical and virtual server infrastructure (including storage systems).
• Experience with system monitoring tools and performance analysis.  Strong leadership skills with the ability to manage performance and motivate a team.
• Effectively manages multiple tasks and priorities, meeting deadlines and shifting focus as business needs change.
• Demonstrates initiative, problem-solving ability, and a structured, analytical approach to challenges.
• Takes ownership of responsibilities and follows through to resolution, ensuring outcomes are delivered.
• Brings a mindset focused on refining processes and delivering better outcomes for users and the business.
• Flexible and responsive to change, maintaining a positive approach in a dynamic environment.
• Understands the wider business context, organisational culture, and aligns IT operations accordingly.
• Confident in leading small to medium-sized projects, coordinating resources, and ensuring successful delivery

2Plan Wealth Management was Launched in July 2007 and we have continuously built on our strengths to become one of the leading wealth management firms in the UK. Our head office administration, technology and regulatory teams provide exceptional support to all our financial advisers around the country, enabling them to deliver the best possible service to clients. The client experience is paramount and all our advisers pride themselves on providing up-to-date advice and building long lasting, professional client relationships. We want all our clients to view 2plan wealth management as their trusted go-to adviser for their financial matters.

At The Openwork Partnership, we're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential. We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.