T&C Senior Technical Support

The opportunity

Providing technical support and guidance on Openwork policies and procedures. Supporting Partners, Advisers, and internal teams, ensuring T&C processes, licensing, and financial monitoring activities are completed accurately and on time.

This is a hybrid role based in Swindon 3 days per week.

Salary - £28,800
Bonus scheme - on target bonus - 7.5%
Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
Critical illness cover
Income protection - 1x salary
Death in service - 4x salary
27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
Up to 3 working days per year of paid time to participate in volunteering activities
A range of other flexible benefits to include private medical insurance, dental insurance and much more.

Key Responsibilities

Maintain accurate and up-to-date T&C records, including licensing and competency data
Produce regular and ad hoc reports (MI) on T&C activity
Support the annual review of KPIs and provide recommendations for improvements
Monitor and communicate results from T&C projects and activities
Play an active role in T&C-related projects
Coordinate financial monitoring activity, including scheduling annual and ongoing reviews
Ensure all assessments are completed in line with FCA and Openwork standards
Assess financial soundness of Partners, Shareholders, and Advisers
Maintain clear, concise records to support decision-making
Complete reviews within agreed timelines and SLAs
Approve risk assessments and make decisions on complex cases
Provide recommendations to the Financial Monitoring Risk Group and act as Secretary
Complete and review Financial Monitoring Questionnaires (FMQs) and credit checks
Maintain control documents and risk review records
Deliver training to new and existing team members
Manage quality control checks, report findings, and highlight trends or issues
Identify system or process improvements, particularly within Insight
Work closely with stakeholders, including SQRMs, QRMs, and supervisors
Keep T&C frameworks and documentation up to date and communicate changes clearly
Ensure all data is handled in line with GDPR requirements
Support regulatory reporting (e.g. RMAR)
Work with external bodies (e.g. CII) to support data sharing and CPD tracking

What will you need to succeed?

Experience in financial services

Good understanding of financial products, licensing, credit checks and Companies House is beneficial

Strong customer focus and ability to improve processes

Excellent problem-solving and decision-making skills

Strong communication and relationship-building skills

Ability to manage workloads, deadlines, and conflicting priorities

Experience working with MI, including analysis of trends and root causes

Comfortable working in a fast-paced, target-driven environment

Why us?

We're a dynamic, fast-paced and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values and respects individuality and we are committed to building an inclusive culture and environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.

On top of offering a modern workplace with bags of development opportunities, we also offer a highly attractive benefits package to reward you for your hard work. This includes a competitive base salary, an industry-leading annual bonus, enhanced pension, critical illness cover, income protection and a range of other flexible benefits

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T&C Senior Technical Support

The opportunity

Key Responsibilities

What will you need to succeed?

Why us?

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